• A person’s behavior is not who they are.
  • I am in charge of my mind, and therefore my results.
  • There is no failure, only feedback.
  • There are no resistant people, only inflexible communicators.
  • Respect for the other person’s model of the world!
  • The meaning of communication is the response you get.
  • The mind and the body affect each other.
  • There are no unresourceful people, only unresourceful states.
  • The most important information about a person is that person’s behavior
  • Perception is Projection